Decal Down – Refund, Return & Shipping Policy

Effective Date: July 1, 2026

At Decal Down, every order is produced specifically for each customer. Please review all product photos, dimensions, colors, descriptions, and (where applicable) personalization details before placing your order.

By placing an order, you acknowledge that you have read and agree to the policies below.

Returns & Refunds

Because our products are made to order, all sales are final.

We do not accept returns, exchanges, or refunds for reasons including, but not limited to:

• Change of mind or buyer's remorse
• Ordering the wrong size or quantity
• Ordering the wrong product
• Incorrect color selection
• The item is no longer needed
• Ordering by mistake

Refunds or replacements are only available for verified manufacturing defects, printing errors, items damaged during transit, or where otherwise required by applicable law.

Order Changes & Cancellations

Orders enter production quickly.

If you need to cancel or modify an order, email hello@decaldown.com immediately.

Requests can only be accommodated if production has not yet begun.

Once an order has entered production or has shipped, it cannot be cancelled, modified, or refunded.

Custom & Personalized Products

Custom and personalized products include, but are not limited to:

• Custom text
• Names
• Numbers
• Custom sizing
• Customer-requested design modifications
• Personalized decals

These items are final sale.

Customers are solely responsible for verifying all personalization details before submitting an order.

Decal Down is not responsible for errors provided during checkout, including:

• Misspelled names or words
• Incorrect numbers
• Incorrect sizing
• Incorrect color selection
• Any other customer-supplied information

Approved artwork and submitted customization details cannot be changed once production has begun.

Manufacturing Defects & Print Errors

If your order arrives with a manufacturing defect or printing error, contact us within 7 calendar days of delivery.

Please include:

• Your order number
• Clear photos showing the issue
• Photos of the packaging if the item was damaged during shipping

After review, Decal Down may, at its discretion:

• Replace the affected item
• Issue a partial refund
• Issue a full refund

Claims submitted after 7 days or without sufficient photo evidence may be declined.

Shipping Damage

If your order arrives damaged during transit, notify us within 7 calendar days of delivery.

Claims must include photographs of both:

• The damaged product
• The shipping packaging

This helps us process both replacement requests and carrier claims.

Shipping Information

Orders are shipped from Canada.

Estimated delivery times begin once your order has been shipped.

Canada

• 1–10 business days

United States

• 6–14 business days

These delivery estimates are provided by postal carriers and are not guaranteed.

Shipping delays caused by weather, customs, carrier operations, holidays, or other circumstances outside our control do not qualify for refunds.

Untracked Shipping

Many orders are shipped using standard untracked mail.

If your package has not arrived after the maximum estimated delivery window, please contact us.

Lost package requests for untracked shipments are reviewed individually.

Decal Down reserves the right to investigate each claim before issuing a replacement or refund.

Customers who require shipment tracking should contact us before placing their order to request an upgraded shipping option.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Decal Down is not responsible for delays, lost packages, or additional shipping costs resulting from:

• Incorrect addresses
• Missing apartment or unit numbers
• Incorrect postal or ZIP codes
• Address changes requested after shipment

Orders returned because of an incorrect address may require additional shipping charges before being resent.

Decal Installation

Customers are responsible for properly applying their decals.

Refunds or replacements will not be provided for damage resulting from:

• Improper installation
• Stretching or tearing the vinyl
• Contaminated or unclean surfaces
• Application to unsuitable surfaces
• Improper removal

Application instructions are provided as general guidance.

Product Appearance

Actual colors may vary slightly due to differences in:

• Monitor settings
• Mobile device displays
• Screen calibration
• Lighting conditions

Minor color variations are not considered manufacturing defects.

Because vinyl products are manufactured within normal production tolerances, slight variations in size may also occur.

Outdoor Use

The lifespan of vinyl decals depends on many factors including:

• UV exposure
• Weather
• Washing methods
• Surface preparation
• Environmental conditions

Normal fading or wear from regular use is not considered a manufacturing defect.

What Is Not Covered

The following are not eligible for refunds or replacements:

• Buyer's remorse
• Ordering the wrong item
• Ordering the wrong size
• Incorrect personalization submitted by the customer
• Installation errors
• Normal wear and tear
• Minor color variations
• Carrier delays within normal delivery estimates
• Delays caused by customs or postal services
• Packages delivered to the address provided at checkout

Fraud Prevention

To help prevent fraudulent claims, Decal Down may request additional photographs or supporting information before approving a replacement or refund.

Claims determined to be fraudulent or unsupported may be denied.

Refund Processing

If a refund is approved, it will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the refund is the result of our error or is otherwise required by law.

Consumer Rights

Nothing in this policy limits or excludes any rights available under applicable consumer protection laws in Canada or the United States.

Policy Updates

Decal Down reserves the right to update this policy at any time without prior notice.

The policy in effect at the time an order is placed will apply to that order.

Contact Us

Questions about your order?

Email: hello@decaldown.com

Please include your order number so we can assist you as quickly as possible.